Pipedesk

Book a demo

Pipedesk

Book a demo

Pipedesk

Book a demo

Features

Answer, collect, flag and notify for

every call you can’t take

Pipedesk answers your missed calls, collects the details, flags what’s urgent and sends you a summary. Fully managed for plumbing companies.

Book a free demo

See pricing

Features

Answer, collect, flag and notify for

every call you can’t take

Pipedesk answers your missed calls, collects the details, flags what’s urgent and sends you a summary. Fully managed for plumbing companies.

Book a free demo

See pricing

Features

Answer, collect, flag and notify for

every call you can’t take

Pipedesk answers your missed calls, collects the details, flags what’s urgent and sends you a summary. Fully managed for plumbing companies.

Book a free demo

See pricing

01

Answer

02

Call board

03

After hours

04

Your number

05

Summaries

06

Urgent flags

01

Answer

Ava answers the calls you miss

When a call goes unanswered, comes in busy or arrives after hours, it forwards to Pipedesk and Ava picks up by your company name.

Your company name. Ava greets every caller by your shop’s name.

Honest from the start. She tells callers she’s your company’s AI assistant.

Calm and polite. Short, friendly calls that get the details and wrap up.

01

Answer

Ava answers the calls you miss

When a call goes unanswered, comes in busy or arrives after hours, it forwards to Pipedesk and Ava picks up by your company name.

Your company name. Ava greets every caller by your shop’s name.

Honest from the start. She tells callers she’s your company’s AI assistant.

Calm and polite. Short, friendly calls that get the details and wrap up.

01

Answer

Ava answers the calls you miss

When a call goes unanswered, comes in busy or arrives after hours, it forwards to Pipedesk and Ava picks up by your company name.

Your company name. Ava greets every caller by your shop’s name.

Honest from the start. She tells callers she’s your company’s AI assistant.

Calm and polite. Short, friendly calls that get the details and wrap up.

Urgent leak rule

Active

When

Caller says

contains

a leak

And

Time

is

After hours

Then

Text

to

the on-call tech

And

Flag as urgent

for

Owner

Ran just now · “Burst pipe at 42 Maple St” flagged urgent

Urgent leak rule

Active

When

Caller says

contains

a leak

And

Time

is

After hours

Then

Text

to

the on-call tech

And

Flag as urgent

for

Owner

Ran just now · “Burst pipe at 42 Maple St” flagged urgent

Urgent leak rule

Active

When

Caller says

contains

a leak

And

Time

is

After hours

Then

Text

to

the on-call tech

And

Flag as urgent

for

Owner

Ran just now · “Burst pipe at 42 Maple St” flagged urgent

02

Call board

Every call on one simple board

See who called, what they need and who still needs a callback, in a list or a board.

Who to call back. Calls waiting on a callback stay at the top.

Mark it done. Check off a call once someone has called back.

Board or list. Switch views anytime. Both show the same calls.

02

Call board

Every call on one simple board

See who called, what they need and who still needs a callback, in a list or a board.

Who to call back. Calls waiting on a callback stay at the top.

Mark it done. Check off a call once someone has called back.

Board or list. Switch views anytime. Both show the same calls.

02

Call board

Every call on one simple board

See who called, what they need and who still needs a callback, in a list or a board.

Who to call back. Calls waiting on a callback stay at the top.

Mark it done. Check off a call once someone has called back.

Board or list. Switch views anytime. Both show the same calls.

Lisa P. · 14 Elm St

Board

To call back

2

No hot water · Mike T.

Routine

Toilet running · Lisa P.

Routine

Calling back

1

Done

3

Quote · water heater

Office

Slow drain · Sam K.

Routine

Burst pipe · Dana R.

Techs

Lisa P. · 14 Elm St

Board

To call back

2

No hot water · Mike T.

Routine

Toilet running · Lisa P.

Routine

Calling back

1

Done

3

Quote · water heater

Office

Slow drain · Sam K.

Routine

Burst pipe · Dana R.

Techs

Lisa P. · 14 Elm St

Board

To call back

2

No hot water · Mike T.

Routine

Toilet running · Lisa P.

Routine

Calling back

1

Done

3

Quote · water heater

Office

Slow drain · Sam K.

Routine

Burst pipe · Dana R.

Techs

03

After hours

Nights and weekends covered

When the shop is closed, Ava answers and takes the details so routine calls are ready for the morning.

Your hours. Set when the shop is closed and Ava covers the rest.

Weekends and holidays. Callers reach someone instead of a ringing phone.

Ready for the morning. Routine after-hours calls are waiting with full details.

03

After hours

Nights and weekends covered

When the shop is closed, Ava answers and takes the details so routine calls are ready for the morning.

Your hours. Set when the shop is closed and Ava covers the rest.

Weekends and holidays. Callers reach someone instead of a ringing phone.

Ready for the morning. Routine after-hours calls are waiting with full details.

03

After hours

Nights and weekends covered

When the shop is closed, Ava answers and takes the details so routine calls are ready for the morning.

Your hours. Set when the shop is closed and Ava covers the rest.

Weekends and holidays. Callers reach someone instead of a ringing phone.

Ready for the morning. Routine after-hours calls are waiting with full details.

After hours

Tonight

09:00

10:00

11:00

12:00

13:00

Missed call · drain

2 min · Ava answered

After hours · Ava on

Summaries by text

Urgent call

Burst pipe · 42 Maple St

Texted to the owner

After hours

Tonight

09:00

10:00

11:00

12:00

13:00

Missed call · drain

2 min · Ava answered

After hours · Ava on

Summaries by text

Urgent call

Burst pipe · 42 Maple St

Texted to the owner

After hours

Tonight

09:00

10:00

11:00

12:00

13:00

Missed call · drain

2 min · Ava answered

After hours · Ava on

Summaries by text

Urgent call

Burst pipe · 42 Maple St

Texted to the owner

04

Flag

Works with your existing number

No new phone system. Calls forward from the number your customers already know, where your provider supports it.

Same number. Customers keep calling the number they already know.

Only the calls you miss. No-answer, busy and after-hours calls forward to Pipedesk.

We help set it up. We check your phone provider and walk you through forwarding.

Browse all integrations

04

Flag

Works with your existing number

No new phone system. Calls forward from the number your customers already know, where your provider supports it.

Same number. Customers keep calling the number they already know.

Only the calls you miss. No-answer, busy and after-hours calls forward to Pipedesk.

We help set it up. We check your phone provider and walk you through forwarding.

Browse all integrations

04

Flag

Works with your existing number

No new phone system. Calls forward from the number your customers already know, where your provider supports it.

Same number. Customers keep calling the number they already know.

Only the calls you miss. No-answer, busy and after-hours calls forward to Pipedesk.

We help set it up. We check your phone provider and walk you through forwarding.

Browse all integrations

Your phone setup

3 of 4

Main line

No-answer and busy calls

Text alerts

Owner and on-call tech

Office line

Forwarding when closed

Office

Not set up

Your phone setup

3 of 4

Main line

No-answer and busy calls

Text alerts

Owner and on-call tech

Office line

Forwarding when closed

Office

Not set up

Your phone setup

3 of 4

Main line

No-answer and busy calls

Text alerts

Owner and on-call tech

Office line

Forwarding when closed

Office

Not set up

05

Summaries

A summary after every call

Name, number, address and the problem, sent by text, email or both as soon as the call ends.

By text or email. Send summaries to the owner, the office or both.

Everything you need. Name, callback number, service address and the problem.

Right away. Summaries go out as soon as Ava finishes the call.

05

Summaries

A summary after every call

Name, number, address and the problem, sent by text, email or both as soon as the call ends.

By text or email. Send summaries to the owner, the office or both.

Everything you need. Name, callback number, service address and the problem.

Right away. Summaries go out as soon as Ava finishes the call.

05

Summaries

A summary after every call

Name, number, address and the problem, sent by text, email or both as soon as the call ends.

By text or email. Send summaries to the owner, the office or both.

Everything you need. Name, callback number, service address and the problem.

Right away. Summaries go out as soon as Ava finishes the call.

Your week

Illustrative demo

24

Calls answered

38

Calls answered

5

Flagged urgent

Daytime

After hours

Weekends

Water heater quote is still waiting for a callback

Your week

Illustrative demo

24

Calls answered

38

Calls answered

5

Flagged urgent

Daytime

After hours

Weekends

Water heater quote is still waiting for a callback

Your week

Illustrative demo

24

Calls answered

38

Calls answered

5

Flagged urgent

Daytime

After hours

Weekends

Water heater quote is still waiting for a callback

06

Urgent flags

Urgent calls go to the right person

You decide what counts as urgent, like active leaks or no water, and who gets the alert.

Your rules. Choose what counts as urgent for your shop.

Straight to on-call. Urgent alerts go to whoever’s on call.

No guessing at 11 pm. Urgent and routine calls are clearly marked.

06

Urgent flags

Urgent calls go to the right person

You decide what counts as urgent, like active leaks or no water, and who gets the alert.

Your rules. Choose what counts as urgent for your shop.

Straight to on-call. Urgent alerts go to whoever’s on call.

No guessing at 11 pm. Urgent and routine calls are clearly marked.

06

Urgent flags

Urgent calls go to the right person

You decide what counts as urgent, like active leaks or no water, and who gets the alert.

Your rules. Choose what counts as urgent for your shop.

Straight to on-call. Urgent alerts go to whoever’s on call.

No guessing at 11 pm. Urgent and routine calls are clearly marked.

Call back · burst pipe

Owner · Mike

JK

JK

Summary’s in. @Mike can you call the Elm St leak back first?

AL

AL

On it. Heading there after this job.

MR

Call back · burst pipe

Owner · Mike

JK

JK

Summary’s in. @Mike can you call the Elm St leak back first?

AL

AL

On it. Heading there after this job.

MR

Call back · burst pipe

Owner · Mike

JK

JK

Summary’s in. @Mike can you call the Elm St leak back first?

AL

AL

On it. Heading there after this job.

MR

Urgent leak rule

Active

When

Caller says

contains

a leak

And

Time

is

After hours

Then

Text

to

the on-call tech

And

Flag as urgent

for

Owner

Ran just now · “Burst pipe at 42 Maple St” flagged urgent

Lisa P. · 14 Elm St

Board

To call back

2

No hot water · Mike T.

Routine

Toilet running · Lisa P.

Routine

Calling back

1

Done

3

Quote · water heater

Office

Slow drain · Sam K.

Routine

Burst pipe · Dana R.

Techs

After hours

Tonight

09:00

10:00

11:00

12:00

13:00

Missed call · drain

2 min · Ava answered

After hours · Ava on

Summaries by text

Urgent call

Burst pipe · 42 Maple St

Texted to the owner

Your phone setup

3 of 4

Main line

No-answer and busy calls

Text alerts

Owner and on-call tech

Office line

Forwarding when closed

Office

Not set up

Your week

Illustrative demo

24

Calls answered

38

Calls answered

5

Flagged urgent

Daytime

After hours

Weekends

Water heater quote is still waiting for a callback

Call back · burst pipe

Owner · Mike

JK

JK

Summary’s in. @Mike can you call the Elm St leak back first?

AL

AL

On it. Heading there after this job.

MR

01

/ 06

Details

Smaller things that matter

Details

Smaller things that matter

Details

Smaller things that matter

Honest about AI

Ava always tells callers she’s your company’s AI assistant.

Your greeting

Ava answers by your company name with a greeting we write together.

No promises for you

Ava never quotes prices or promises arrival times.

Month-to-month

No long-term contract, with a 14-day money-back guarantee on your first payment.

Try

Pipedesk

with

your

own

calls

Book a free demo and hear Ava answer a sample call with your company name.

Book a free demo

See pricing

Month-to-month. No long-term contract.

Getting started

2 of 4

Book a free demo

Done

Set up your greeting

Done

Forward your missed calls

Next

Go live

Later

Try

Pipedesk

with

your

own

calls

Book a free demo and hear Ava answer a sample call with your company name.

Book a free demo

See pricing

Month-to-month. No long-term contract.

Getting started

2 of 4

Book a free demo

Done

Set up your greeting

Done

Forward your missed calls

Next

Go live

Later

Try

Pipedesk

with

your

own

calls

Book a free demo and hear Ava answer a sample call with your company name.

Book a free demo

See pricing

Month-to-month. No long-term contract.

Getting started

2 of 4

Book a free demo

Done

Set up your greeting

Done

Forward your missed calls

Next

Go live

Later